We hope you love your Juno Jack's clothing, but should you need to make a return, we've made it as easy & flexible as we can (we understand hectic mum-life!) You can return all full priced items (not including personalised items) up to 45 days from receiving your order for an exchange or refund. Sale items must be returned within 14 days for an exchange or refund. Please note - We cannot refund or exchange Outlet or items that have been made to your specific requirements. All items must be unworn with tags attached and in the same condition that you received it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. We ask that you allow up to 10 working days from the date we receive your return for this process to be completed. We will email you if we are unable to process/offer you a refund. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Please ensure you have fully completed the Order Form originally enclosed with your order and include this with your return. If you have misplaced this, please enclose a note confirming your name, order number and which item(s) and size(s) you wish to exchange. The address to send your return to is Juno Jack’s Limited, PO Box 2367, Salisbury, SP2 2NZ. Please ensure this is sent using Royal Mail as many couriers do not deliver to PO Box addresses. We do not offer exchanges on international orders.
We use Royal Mail 48hr Tracked to despatch orders. Royal Mail 24hr is also available for faster delivery for an extra £2. Postage costs are Free for UK orders over £60 and from £3.99 depending on the postage method chosen upon checkout.
International shipping costs will be calculated upon checkout. Please note you may incur additional customs charges - these are the responsibility of the purchaser.
To return your product, you should post this to Juno Jack’s Limited, PO Box 2367, Salisbury, SP2 2NZ using Royal Mail.
You will be responsible for paying the shipping costs for returning your item to us.
Shipping costs are non-refundable. For exchanges, we will cover the shipping costs for posting your new item to you (UK only). We do not offer exchanges for international order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are sending an order over £50, you should consider using a trackable postage service.
We advise sending returns/exchanges to us by Royal Mail as some couriers, such as Parcel Force do not deliver to PO Box addresses. Should you wish to use a courier please ensure you send your parcel to the below address:
Juno Jack's Limited
Unit 25 Whaddon Business Park
All care is taken when packing your items, however, in the unlikely event that your item arrives damaged, please contact us immediately by sending an email to email@example.com.
We may ask for some photographs to forward to our manufacturer.
In most cases we will need the item in question returned to us to fully investigate the fault. If this is the case, please ensure the item is returned to us within 7 days of reporting the fault. Please contact us about any damage within 14 days of receipt of goods.
Please send this to Juno Jack’s, PO Box 2367, Salisbury, SP2 2NZ via Royal Mail Standard 2nd Class postage (£3.35). Once investigated, if a fault is present, we will refund the £3.35 shipping costs to you and offer a replacement or a refund.